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Terms and Conditions

We are TRIPNINO ( hereinafter referred to as "Tripnino") and we look forward to the opportunity to act as your booking agent for your travel needs. These terms & conditions (the "Agreement") describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer. The terms "we", "us" and "our" refer to TRIPNINO. The term "you" refers to the customer visiting our website, booking a reservation with us or otherwise using our services.

Last Updated: November 21, 2017

Tripnino provides the website www.tripnino.com to you subject to this TERMS & CONDITIONS, which describes the policies that apply to the website & to your tour reservation. 

Section 1: General Terms of Services

Modification

Tripnino reserves the right, at its sole discretion, to modify terms & conditions of services at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or provide you with notice of the modification. We will also update the "Last Updated Date" at the top of these Terms. 

Eligibility

The Services are intended solely for persons who have completed the age of 18 years or older. Any access to the Tripnino site, by anyone under 18 is acceptable only for educational purposes & services can only be reserved by a person who has completed 18 years or older.  By reserving services at Tripnino, you represent and warrant that you are 18 years or older.

How the Site, Application, and Services Work

Services can be used to facilitate searching, listing, reviewing, comparing, entering requirement contents and booking of tours. If you wish to book a tour you can do it without registering with our website.

As stated above, Tripnino makes available a platform with related technology for search, list, review, compare attractions( tourist destination) and arrange an all tour related facilities. Our responsibilities are: 
(i) Help you to customize your travel itinerary
(ii) Accept payments from you after confirming the service availability from us.
(iii) Make sure you experience the itinerary as planned & have a safe tour.

SPECIAL REQUESTS

If you need any special attention or requirement, you must disclose it to Tripnino via https://www.tripnino.com/en/contact or make remarks in the tour wizard before payment. Tripnino will make every reasonable effort to accommodate special requirements & requests. However, this may not be possible at each & every instance, given the nature of the requirement.

Any such special request does not form part of these Terms & conditions of the contract between you and Tripnino. Tripnino is not liable for any failure to accommodate or fulfill such request.

 
THE BOOKING CONTRACT

Your booking is confirmed and a contract is established only once you make a successful payment. Please check your proforma invoice carefully before you make payment and report any incorrect or incomplete information to Tripnino before making the payment.

You must be at least 18 years old to make a booking or reservation. You agree to provide complete and accurate information with regard to your booking or reservation to Tripnino.

 
BOOKING ON BEHALF OF OTHERS

Booking on behalf of others is strictly prohibited. Tripnino will not entertain any such request at any circumstance.

 
TRAVEL DOCUMENTS

It is your responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure, and travel to each country or region. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits, and certificates (including but not limited to vaccination or medical certificates) and insurance policies. You must have a passport that is valid 6 months after the last date of travel with Tripnino as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas, and permits prior to the start of the Tour, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for full amount of any loss or expense incurred by Tripnino as a direct result of your failure to secure or be in possession of proper travel documentation.

We will educate you on all required travel documents, but will never advise on travel documents and will make no representations or warranties as to the accuracy or completeness of any information provided on visas, vaccinations, climate, clothing, baggage or special equipment and you agree that the Tripnino shall not be responsible for any errors or omissions in this information.

FLEXIBILITY & UNUSED SERVICES

You acknowledge that the nature of adventure travel requires flexibility and acknowledges that they will permit reasonable alterations to services or itineraries by the Tripnino. The route, schedules, accommodation, activities, amenities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Tripnino (including but not limited to Force Majeure, illness, mechanical breakdown, strikes, political events and entry or border difficulties). No reimbursements, discounts or refunds will be issued for services that are missed or unused due to no fault of Tripnino.

ACCEPTANCE OF RISK

You acknowledge that services offered by Tripnino may involve a significant amount of risk to your health and safety. By traveling with Tripnino you acknowledge that you have considered any potential risks to health and safety. You hereby assume responsibility for all such risks and releases the Tripnino from all claims and causes of action arising from any losses, damages or injuries or death resulting from risks inherent in travelling, including adventure travel specifically, visiting foreign destinations and participating in adventurous activities such as those included in Tour itineraries or otherwise offered by the Tripnino.

You acknowledge that the degree and nature of personal risk involved depends on products & services booked and the location(s) in which a product or service operates, and that there may be a significant degree of personal risk involved in participating, particularly participating in physical activities, travel to remote locations, carriage by watercraft, participation in “extreme sports” or other high-risk activities, or travel to countries with developing infrastructure. Standards of hygiene, accommodation, and transport in certain countries where Tours take place are often lower than the standards you may reasonably expect in your home country or region. You agree that the Tripnino is not responsible for providing information or guidance with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any location where a tour or services are operated. You acknowledge you have considered the potential risks, dangers and challenges and your own personal capabilities and needs, and you expressly assume the risks associated with travel under such conditions.

You must at all times strictly comply with all applicable laws and regulations of all countries and regions. Should you fail to comply with the above or commit any illegal act while touring &  if Tripnino is in the opinion(acting reasonably) that your behavior is causing or is likely to cause danger, distress or material annoyance to others, Tripnino may terminate your travel arrangements or service immediately at your expense.

You are responsible for any costs (including repair, replacement and cleaning fees) incurred by our suppliers for property damage, destruction or theft caused by you while on a tour. You agree to, immediately report any pre-existing damage as soon as possible upon discovery to a representative of Tripnino staff, of the accommodation, transport service, or any other service.

Section 2: Privacy Policy

Tripnino will need to collect your certain personal information to deliver services reserved/booked by you. Tripnino will never reveal your personal information to any third party & will take every step to protect your personal information from unauthorized entities & access.

CONTROLLING LAW AND JURISDICTION

These Terms will be interpreted in accordance with the laws of Sri Lanka, without regard to its conflict-of-law provisions. You and we agree to submit to the personal jurisdiction of a state court located in Sri Lanka.

NEWSLETTERS

By registering for using our services and/or providing your email address, you understand that you will receive regular email updates about the platform, travel and other community-related matters. Each email you receive shall contain a mandatory option out at the base of each email to allow you to unsubscribe if you wish to do so.

Section 3: Cancellation Policy

You may cancel your booking/reservation by notifying Tripnino. Cancellation fees, if any applicable, will be determined with reference to the date on which notice of cancellation is received by Tripnino and are expressed as a percentage of the total price paid for the tour or services. Booked/reserved tour/services can be canceled either by you or Tripnino.


Cancellation of a Tour by Traveler:
You need to inform Tripnino about a cancellation. Then we will consider  canceling your trip. 
(a) Cancellation request received not less than 14 calendar days prior to 1st touring or service date will be fully refunded 100% without any processing fee.


(b)Cancellation request received in between 14 to 04 calendar days prior to 1st touring or service date will be refunded 65% of the invoiced amount, Tripnino retaining 35% of the invoiced amount.

(c)Cancellation request received less than 04 calendar days prior to 1st touring or service date or NO SHOW will be refunded 35% of the invoiced amount, Tripnino retaining 65% of the invoiced amount.

 
Cancellation of a Tour/Service by Tripnino:
A starting date for a tour offered by the Tripnino will become a guaranteed START when we have received payment confirmation from our payment processing service partners.
Tripnino guarantees that all scheduled tour departures booked and secured with a valid payment method will depart as indicated on the applicable confirmation, subject to reasonably itinerary changes as described in these terms or in good faith, health and safety concerns. This guarantee is not applicable in the case of Force Majeure. Up to date tour and itinerary information will be available at Tripnino website, under your login.


If a Tour is canceled by the Tripnino before the date of first touring or service date, for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from the Tripnino:

A substitute Tour of equivalent or superior value; or
A substitute Tour of lesser value if no Tour of equivalent or superior value is reasonably available and to recover from the Tripnino the difference in price between the price of the Tour originally purchased and the substitute Tour; or
A full refund of all monies paid for the tour, along with a 10% fine to be paid by us.
Tripnino is not responsible for any incidental expenses or consequential losses that you incur as a result of the canceled booking including visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment. Tripnino reserves the right to issue a full refund (along with 10% fine) in lieu of the choices above, in its sole discretion. Where a significant element of a tour as described cannot be provided, Tripnino will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, Tripnino may provide you with a refund for unused products or services as determined in its discretion.

Section 4: Terms of Payment

PAYMENT PROCESSING

a) Once you receive finalized tour package from Tripnino along with a proforma invoice, you can purchase your dream trip via any of supported payment methods. You must enter valid payment information such as credit card or Paypal information. By providing such payment information, You certify that you are the owner & the authorized user of the credit card or payment account.


b) Tripnino does not store or process your full credit card or any sensitive information. Instead, Tripnino employs independent and reputable third-party payment processors, to store and process this information.

PRICES & TAXES

The published price of the tour and any services offered by Tripnino is subject to change at any time, before or after booking confirmation. Tours are priced and advertised inclusive of all applicable sales taxes.

AIRFARE

Tour prices do not include international or other airfare. Tripnino is not responsible for changes in air itineraries or flight times and does not provide advice or alerts regarding air travel tickets, flight status or delays.


CONTACTING Tripnino

If you have any questions about these Terms of services, please contact Tripnino at support@tripnino.com.